Oracle Platinum Services helps you maximize the availability and performance of Oracle engineered systems with 24/7 remote fault monitoring, industry-leading response times, and patch deployment services—at no additional cost.
Maximize Availability and Performance
Oracle understands that disruptions in IT systems availability can seriously impact your business. When you choose the extreme performance of an Oracle Exadata Database Machine, Oracle Exalogic Elastic Cloud, or Oracle SuperCluster you also gain access to Oracle Platinum Services— enhanced support for availability and performance.
Reduce IT Resource Requirements
Oracle Platinum Services is a special entitlement available to Oracle Premier Support customers running certified configurations of Oracle engineered systems. Customers can access this enhanced support for eligible systems under their existing support agreement at no additional cost. In addition to receiving the complete support essentials with Oracle Premier Support, qualifying Oracle Platinum Services customers also receive:
  • 24/7 Oracle remote fault monitoring 
  • Accelerated response and restore targets 
  • 5-Minute Fault Notification
  • 15-Minute Restoration or Escalation to Development
  • 30-Minute Joint Debugging with Development
  • Remote patch deployments up to four times per year 

Highly trained, specialized Oracle support experts deliver these services on behalf of our customers, helping to reduce the costs and complexity of ongoing maintenance and support.
Advanced Support Delivery
Remote Fault Monitoring, Around-the-Clock: As shown in the support delivery model in Figure 1 below, Oracle Platinum Services is enabled through our two-way monitoring gateway that is backed by patented technology to improve both security and reliability compared to traditional remote connections. Telemetry from all monitored systems is collected, consolidated and transmitted via the Oracle Advanced Support Gateway using a single connection between Oracle and the customer.

To view a list of Certified Platinum Configurations, the programs that will be patched, and the scope of the remote patching deployment, please visit us online at

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